Privacy Policy

Respecting your privacy and the law

The privacy of your personal information has always been important to us at International Marketing Concepts Pty Ltd. We are committed to respecting your right to privacy and protecting your personal information. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) and any relevant Health Privacy Principles under State legislation ¹, as well as other applicable laws and codes affecting your personal information. Our staff are trained to respect your privacy in accordance with our standards, policies and procedures.

¹ For example, those contained in the Health Records Act 2001 (Vic), Health Records and Information Privacy Act 2002 (NSW) or the privacy provisions contained in Part 2 of the Health Records (Privacy and Access) Act 1997 (ACT).

About this Privacy Policy

This Privacy Policy outlines how we manage your personal information. It also describes generally the sorts of personal information held and for what purposes, and how that information is collected, held, used and disclosed.

Our Privacy Policy applies to all your dealings with us.

Collecting your personal information

If you are using our site, it will collect and hold your personal information for the purposes of:

• providing you with service 

• managing and administering the service

Our organisation may also collect your personal information for the purpose of letting you know about products or services that might better serve your needs or promotions or other opportunities in which you may be interested.

The information collected may include your name, postal or email address, or other information the organisation considers necessary.

We will, if it is reasonable or practicable to do so, collect your personal information from you. This may happen when you enter our website.

Using and disclosing your personal information

In line with modern business practices common to many business to business on line purchasing websites the information supplied will only be utilised to ensure we meet your needs we may disclose your personal information to the organisations described below. Where your personal information is disclosed we will seek to ensure that the information is held, used or disclosed consistently with the National Privacy Principles, any relevant Health Privacy Principles under State legislation and other applicable privacy laws and codes.

The relevant organisations are those

• The Group is the National Australia Bank Limited and its subsidiaries such as MLC Ltd. It includes all our banking, financing, funds management, financial planning, superannuation, insurance, broking and e-commerce organisations.

Your personal information may also be used in connection with such purposes.

Because we operate throughout Australia and overseas, some of these uses and disclosures may occur outside your State or Territory and/or outside of Australia. In some circumstances we may need to obtain your consent before this occurs.

Marketing our products and services

We may use or disclose your personal information to let you know about, and develop, products and services that might better serve your needs or promotions or other opportunities in which you may be interested. For example, we may do this after an initial marketing contact.

Keeping your personal information accurate and up-to-date

We aim to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with better service.

Protecting your personal information

We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:

• confidentiality requirements for our employees
• document storage security policies
• security measures for systems access
• providing a discreet environment for confidential discussions
• only allowing access to personal information where the individual seeking access has satisfied our identification requirements
• access control for our buildings

Your privacy on the Internet

Our Websites

We take care to ensure that the personal information you give us on our websites is protected. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. We use user identifiers, passwords or other access codes may also be used to control access to your personal information.

Links to Other Sites

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Gaining access to your personal information

You can gain access to your personal information. This is subject to some exceptions allowed by law. Factors affecting a right to access include:

• access would pose a serious threat to the life or health of any individual
• access would have an unreasonable impact on the privacy of others
• a frivolous or vexatious request
• the information relates to a commercially sensitive decision making process
• access would be unlawful
• access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function or negotiations with you
• legal dispute resolution proceedings
• where a third party has given us health information about you in confidence
• denying access is required or authorised by or under law

We will give you reasons if we deny access.

Contact us to get a form requesting access via support@nabpromo.com.au

Your sensitive information

Without your consent we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record.

This is subject to some exceptions including:

• the collection is required by law
• when the information is necessary for the establishment, exercise or defence of a legal claim.

Resolving your privacy issues

If you have any issues you wish to raise, or would like to discuss any issues about our Privacy Policy, then you are able to do so a number of ways:

• You are always welcome to speak directly to our staff and they will do their best to resolve your issue. If investigation is required we will keep you advised of progress. If staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution.
• You call our freecall Feedback Line on 1300 462 462 any time between 9am and 5pm Monday to Friday EST.
• You can email your issue on support@nabpromo.com.au.

Contacting Us

NAB Promo Online Support 1300 462 462 OR support@nabpromo.com.au